Privacy Policy


REFUND & CANCELLATION POLICY

1. Cancellation

A. Customer Cancellation

• As a general rule you able to cancel your order before 60 Mints you selected Schedule. However, subject to your previous cancellation history, Bakasuran reserves the right to deny any refund to you pursuant to a cancellation initiated by you even if the same is within 60 Mints. • If you cancel your order within 60 Mints from scheduling time, Bakasuran shall have a right to charge you 100% of the order amount as the cancellation fee, to compensate our restaurant/merchants. • If you cancel your order (Dine-In Type) before 60 Mints from scheduling time, Bakasuran shall have a right to charge you Reserve Charges of the order amount as the cancellation fee, to compensate our restaurant/merchants.

B. Non-Customer Cancellation

Bakasuran reserves the right to charge you a cancellation fee for the orders constrained to be cancelled by Bakasuran for reasons not attributable to Bakasuran, including but not limited to:

• When Failed to contact you by phone or email at the time of scheduling the order.

• failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

• unavailability of all the items ordered by you at the time of booking the order; or

• unavailability of all the items ordered by you at the time of booking the order. However, in the unlikely event of an item on your order being unavailable, Bakasuran will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund to an amount up to 100% of the order value.

In case of cancellations for the reasons attributable to Bakasuran or the restaurant partner, Bakasuran shall not charge you any cancellation fee.

2. Refunds

• You may be entitled to a refund for prepaid orders post deduction of cancellation fee or in a manner as deemed fit by Bakasuran in its sole discretion. You shall also be entitled to a refund of proportionate value in the event packaging of an item in order or the complete order.

• You may be entitled to a refund up to 100% of the order value if Bakasuran Restaurant Partner fails to deliver the order to you due to a causes attributable to Bakasuran, however, such refunds will be assessed on a case to case basis by Bakasuran

• Our decision on refunds shall be final and binding.

• All refund amounts shall be credited to your account as may be stipulated as per the payment mechanism of your choice, the estimated within 5-7 Working Days.